commerce · Kajabi
You’re creating on Kajabi, which means…
You keep your courses and you keep your customers. What you sign is a licence over “Content” — a word Kajabi defines to include your customer list — on an account it can close at any time, without notice, for any reason.
What they own
Nothing you made. Section 7.1 opens with six words: “You keep ownership of your Content.” Section 7.2 repeats it — “If you owned the Content before uploading it to Kajabi, it remains yours”. Kajabi is not the seller either: “Kajabi is not a marketplace, and any sale made through your site(s) is a direct agreement between you and your Customer.”
What you own
Your courses, coaching, memberships and trademarks — and the customer relationship that comes with them. “You are the official seller for all transactions.” The licence you give Kajabi is non-exclusive, so the same course can be sold anywhere else. Section 5.1 names “customer lists, prospective customer lists, names, addresses and other information regarding customers” as Confidential Information, and Section 5.2 binds each Party to use the other Party’s Confidential Information “only as needed to fulfill its obligations under these Terms.”
What you don’t
A way to take the licence back, or a promise the archive will still be there. Deleting your Content “does not cancel any rights or licenses Kajabi needs to fulfill obligations or exercise rights that began during the existence of your Account”, and Section 7 is on the list of sections that survive termination. Kajabi can close the account “at any time, without notice, for any reason” — the phrase “without notice” appears twelve times in this document, and so does “for any reason”. Section 1.7 puts the backup on you: “Kajabi is not responsible for any loss, corruption, or failure to store this information.”
What they can do with it
Host, copy, store, modify, translate, broadcast and “create derivative works based on your Content”, worldwide and free, on a licence that is “transferable, sub-licensable”. They can “list, feature, combine, or promote your materials, site(s), and trademarks in any channel it or its partners operate.” They read it too — “Kajabi scans and reviews your Content” — and can “change, limit, prevent access to, or delete any of your Content at any time, without notice, for any reason.”
The clauses
Read the definition of “Content” before the licence
Kajabi Terms of Service — Our Definitions. Last Edit: May 5, 2026. ↗
“Content” means anything you or your Customers create or make available through the Service in connection with your Account, including your intellectual property (e.g. trademarks, trade names, service marks, and copyrighted works); the products or services you offer (e.g., courses, coaching, memberships, subscriptions, events, and digital downloads); text and media (e.g., images, graphics, emails, designs, photos, audio, podcasts, videos, livestreams, and other recordings); messages, comments, reviews, and other communications; and personal data about you, your Customers, leads, or other users; and any output generated and returned by any generative artificial intelligence service provided by Kajabi in response to a query from you.
Your customer list is Content
The phrase “personal data about you, your Customers, leads, or other users” sits inside the same defined word that the Section 7.1 licence attaches to. On this platform, the list and the course are covered by one grant.
It includes what your customers write
The definition opens with “anything you or your Customers create”. Comments, reviews and community posts made by your members are Content under your Account, and you are the one granting the licence over them.
And what the AI gives back
The last clause pulls in “any output generated and returned by any generative artificial intelligence service provided by Kajabi in response to a query from you.” What Kajabi's AI writes for you becomes Content you licence back to Kajabi.
Two documents this reading cannot see
These Terms are not the whole rulebook for that personal data. Section 12.1 says Kajabi’s “collection, use, disclosure and processing of your and your Customers’ and leads’ personal information is governed by these Terms, our Privacy Notice” and Data Processing Addendum. Two of those three are not the Terms of Service, and what they permit is not read here.
The grant, and the moral rights you give up permanently
Kajabi Terms of Service — Section 7.1, Kajabi’s Use of Your Content ↗
You keep ownership of your Content. However, you give Kajabi a license to use your Content. This license is non-exclusive, transferable, sub-licensable, royalty-free, and applies worldwide. It allows Kajabi to host, use, distribute, display, modify, run, copy, store, publicly perform, communicate to the public, broadcast, reproduce, make available, translate, and create derivative works based on your Content. Kajabi may use these rights to operate, improve, promote, and evaluate the Services, as well as to meet its obligations under these Terms. Kajabi can also list, feature, combine, or promote your materials, site(s), and trademarks in any channel it or its partners operate. You confirm that you have the necessary rights to give Kajabi this license, including rights to any personal information linked to the materials that are protected by privacy laws. You also permanently give up any “moral rights” you may have in these materials in Kajabi’s favor, and agree that this waiver applies to anyone Kajabi transfers these rights to.
Transferable and sub-licensable
Kajabi can hand this licence to another company and can license it onward. The clause names “its partners” as channels your site and trademarks can be promoted in.
What the rights are for
The grant is scoped inside the clause itself: “Kajabi may use these rights to operate, improve, promote, and evaluate the Services, as well as to meet its obligations under these Terms.” It is a real limit, and a wide one — “promote” and “evaluate” are the verbs the marketing and the product sides of a business both run on.
Personal information is named here
You confirm “that you have the necessary rights to give Kajabi this license, including rights to any personal information linked to the materials that are protected by privacy laws.” Section 7.1 expressly contemplates personal information sitting inside the licensed Content, and puts the burden of having the right to license it on you.
Section 5 pulls the other way
Section 5.1 names “customer lists, prospective customer lists, names, addresses and other information regarding customers” as Confidential Information, and Section 5.2 binds each Party to use the other Party’s Confidential Information “only as needed to fulfill its obligations under these Terms.” Section 5 is on the survival list in Section 16.7. It is a genuine limit and a circular one: the Section 7.1 license is itself something Kajabi holds under these Terms.
“Permanently”
The moral-rights waiver is the only thing in this clause described as permanent. Moral rights are the right to be credited and to object to changes that distort your work; here they are given up for good, and the waiver follows the rights to whoever Kajabi transfers them to.
Where “irrevocable” actually appears
The word appears exactly once in the whole document, and not in this clause. It is in Section 9.4, in a licence that advertisers grant to you and to Kajabi through the Amplify ad network. The licence you give runs the other way and never uses the word.
No “perpetual”
The word “perpetual” appears zero times in these Terms. What keeps this licence alive after you leave is Section 7.2 and the survival list in Section 16.7, not the licence's own wording.
Deleting doesn’t undo it, and Kajabi reads everything
Kajabi Terms of Service — Sections 7.2 and 7.3, with the survival list at Section 16.7 ↗
If you owned the Content before uploading it to Kajabi, it remains yours, except for any rights or licenses you’ve given to Kajabi under these Terms or elsewhere. You can remove your Content by deleting it, … but this does not cancel any rights or licenses Kajabi needs to fulfill obligations or exercise rights that began during the existence of your Account.
… Kajabi scans and reviews your Content. This process, called content moderation, is intended to help prevent Content that violates these Terms, the AUP, and applicable laws and regulations. Kajabi may review and change, limit, prevent access to, or delete any of your Content at any time, without notice, for any reason.
The delete button has limits
You can remove the file. The licence over it survives to whatever extent Kajabi needs it for rights that began while your Account existed — and Section 16.7 lists Section 7 (Your Content) among the sections that continue to apply after the Terms end.
Scanning is stated, not implied
Most platforms say they “may” review content. Kajabi says it does: “Kajabi scans and reviews your Content.” The stated purpose is moderation; the permission that follows is unlimited — any Content, any time, no notice, any reason.
Back it up yourself
Section 1.7 is blunt: “You are solely responsible for maintaining, protecting, and backing up your Content, as well as any Customer information”, and “Kajabi is not responsible for any loss, corruption, or failure to store this information.”
They can close the account at any time, without notice, for any reason
Kajabi can decide who is permitted to use our Services and can change them at any time. We reserve the right to close your Account at any time, without notice, for any reason.
… Kajabi may suspend or terminate your Account or the Terms at any time, without notice, for any reason. This includes situations where we suspect you have engaged in fraudulent activity in connection with the Services—whether determined through conviction, settlement, insurance or escrow investigation, or other means.
… When the Services end for any reason: Kajabi will stop providing the Services, and you will no longer have access to your Account. Unless stated otherwise in these Terms, you will not receive any refunds, whether full or partial. Any outstanding balance you owe for use of the Services up to the termination date will become immediately due in full. Your site(s) will be taken offline.
Said twice
The same power is written into Section 2.1 and again into Section 13.3. Fraud is offered as an example, not a limit — the standard in both sentences is “for any reason.”
Losing the account means losing the list
The stated consequence is that you no longer have access to your Account. Your Customers, leads and course archive live inside it, and nothing in these Terms obliges Kajabi to export any of it to you.
The balance runs one way
What you owe becomes immediately due in full. What Kajabi may be holding of yours is not mentioned in Section 13.4 at all.
A missed payment takes your customers’ access with it
If we can’t process payment using your Authorized Payment Method, we may try again, require you to provide an alternative Authorized Payment Method, or debit any unpaid Fees from the balance of any Kajabi Payments or Stripe account(s) attached to your Account. At any time after the failure of your Authorized Payment Method, we may suspend your Account. During suspension, you will not be able to generally use the Services, your site(s) will be offline and not visible to Customers or leads, and Customers will not be able to access anything they’ve purchased from you. Your Account will be restored once all outstanding amounts, plus your next billing cycle’s Fees, are paid.
…we offer a full, no-questions-asked refund within thirty (30) days of your first charge at Kajabi. … After the first 30 days, all payments are nonrefundable, and we do not offer refunds or credits for partially used subscriptions.
No grace period is written down
The clause reads “At any time after the failure of your Authorized Payment Method, we may suspend your Account.” Unlike some platforms, this contract sets no number of days between a failed charge and the site going dark.
Your buyers pay for it too
This is the sentence a course seller should read twice: during suspension, “Customers will not be able to access anything they’ve purchased from you.” The same wording appears in Section 4.7 for a voluntarily parked account.
They can take it from your sales balance
Unpaid subscription fees can be debited from “the balance of any Kajabi Payments or Stripe account(s) attached to your Account” — money from your sales, applied to what you owe Kajabi.
The 30-day refund is real, and narrow
A full no-questions-asked refund exists, but only within thirty days of your first charge. After that, “all payments are nonrefundable,” including partially used subscriptions.
Refunds and fraud are yours — and the word “chargeback” never appears
Kajabi Terms of Service — Section 3.2 (Sales Tax) and Section 6.2 (Indemnification by You) ↗
Kajabi is not a marketplace, and any sale made through your site(s) is a direct agreement between you and your Customer. You are the official seller for all transactions. This means you are responsible for creating and running your site(s), managing your Content, handling sales, charging Customers, collecting and paying taxes, issuing refunds, fulfilling services, providing customer service, … and dealing with fraud or legal issues.
You a … gree to indemnify and hold Kajabi … harmless from any claim or demand made by a third party. This includes reasonable attorneys’ fees and can be due to your breaking these Terms or the Policies, your violation of any law or third-party rights, or anything related to a transaction between you and your Customer. This could include refunds, fraudulent transactions, violations of laws such as consumer protection laws, or other breaches of these Terms.
Official seller
This is the sentence that keeps the customer relationship yours, and the same sentence that puts refunds, customer service and fraud on your side of the line.
The words that are absent
“Chargeback” appears zero times in these Terms. “Payout” and “payouts” appear ten times between them, and every one is in Section 9.8 — about commissions you pay your own affiliates through PayPal, not about Kajabi paying you.
Where the payment rules live instead
Kajabi Payments turns up in Section 4.1 and Section 4.4 of these Terms and is never explained in them. Section 4.1 lists it as an “Additional Fee” service “as further described in relation to those Services”. If you want to know when funds can be held or released, that description is somewhere else — it is not in the Terms of Service.
Due Dilly reads the paperwork and reports what it says. This is not legal advice.